Terms of Service

1. Acceptance of Terms

Summary: By using our services, you agree to these rules. You must be an adult representing a business.

By accessing our website (baykscloudconsultants.io) or using our services, you agree to be bound by these Terms of Service. You must be 18 years of age or older to use our services. Our services are strictly for business use and are not intended for personal consumer use.

2. Description of Services

Summary: We provide AI automation services. Free trials are truly free, and paid services require your explicit agreement.

Baykscloud Consultants provides AI-powered business automation services, including but not limited to:

• AI Receptionist / Voice AI Employee: A 24/7 custom voice AI agent for inbound calls, appointment booking, and lead capture.
• AI Conversation Employee: Automated email, SMS, and website chat management.
• AI Review Employee: Automated review requests and responses.
• AI Social Media Employee: Social media content creation and management.

All services are customized per client. We offer a free 14-day trial of our AI Receptionist for qualified med spa clients. This trial requires no credit card and features no automatic enrollment. Paid services begin only upon explicit client agreement after the trial period.

3. Client Responsibilities

Summary: You must provide accurate information, use the service legally, and handle your own healthcare compliance.

As a client, you agree to the following responsibilities:

• You must provide accurate business information for AI training.
• You are responsible for the accuracy of your knowledge base content.
• You must not use our services for any illegal, fraudulent, or malicious purposes.
• You must not instruct Baykscloud to configure AI agents to deny being AI in violation of applicable law.
• You are strictly responsible for ensuring your own HIPAA compliance as a covered entity.

4. Baykscloud Responsibilities

Summary: We will build your AI agents, keep your data secret, and support you.

Baykscloud Consultants agrees to:

• Build and manage AI agents as described and agreed upon in our strategy calls.
• Maintain the strict confidentiality of all client business information.
• Follow HIPAA Business Associate obligations concerning appointment scheduling data.
• Provide reasonable support and maintenance throughout the duration of our engagement.

5. Payment Terms

Summary: Pricing is custom, billed monthly with no long-term contracts. 30 days notice to cancel.

Pricing is customized per client and will be confirmed during your strategy call. Our services are billed on a monthly basis with no long-term contracts required. You may cancel your service with 30 days written notice to info@baykscloudconsultants.io.

Setup and build fees are non-refundable once the build process begins. For monthly fees, a prorated refund is available if requested within the first 7 days of a new billing cycle. Baykscloud will not implement automatic price increases without providing 30 days written notice to the client.

6. Intellectual Property

Summary: We own the AI tech; you own your business data and brand voice.

Baykscloud retains full ownership of all AI agent frameworks, templates, and proprietary systems. The client retains full ownership of their business information, brand voice, and all content provided to us. The client grants Baykscloud a limited, non-exclusive license to use their content solely for the purpose of building and operating their customized AI agents.

7. Results Disclaimer

Summary: We don't guarantee specific revenue numbers. Results vary.

Baykscloud makes no guarantee of specific results, revenue increases, or client acquisition numbers. Results will vary based on business type, industry, implementation, and market conditions. Any statistics referenced in our marketing materials are industry averages and do not represent guaranteed outcomes. AI agents are tools, and ultimate business outcomes depend on many factors outside of Baykscloud's control.

8. AI Disclosure Acknowledgment

Summary: Our AI agents will identify themselves as AI to callers.

The client acknowledges that their AI agent will disclose its AI status to callers at the start of every call. The client agrees not to instruct Baykscloud to configure agents to deny being AI. The client is solely responsible for their own compliance with applicable AI disclosure laws in their specific jurisdiction.

9. HIPAA and Healthcare Data

Summary: We act as a Business Associate. You are still responsible for your own HIPAA compliance.

For covered entity clients, Baykscloud operates as a Business Associate. A signed Business Associate Agreement (BAA) is required before any med spa client goes live. Baykscloud does not store, access, or process Protected Health Information (PHI) beyond what is strictly necessary for appointment scheduling. The client remains fully responsible for their own HIPAA compliance as a covered entity.

10. Limitation of Liability

Summary: Our liability is limited to recent fees paid. We aren't responsible for third-party outages.

Baykscloud's total liability is strictly limited to the fees paid by the client in the 30 days prior to the claim. We hold no liability for indirect, consequential, or punitive damages. We hold no liability for a client's failure to provide accurate information for agent training. Furthermore, Baykscloud holds no liability for third-party platform outages, including telephony providers, CRM platforms, or any other integrated systems.

11. Indemnification

Summary: You protect us from claims caused by your misuse or bad data.

The client agrees to indemnify and hold Baykscloud harmless against any claims arising from the client's misuse of our services, or from claims arising from inaccurate, illegal, or incomplete information provided by the client.

12. Termination

Summary: Either party can cancel with 30 days notice.

Either party may terminate this agreement with 30 days written notice sent to info@baykscloudconsultants.io. Baykscloud reserves the right to terminate services immediately for any material violation of these terms. Upon termination, client data will be returned or securely deleted within 30 days at the client's request.

13. Governing Law

Summary: These terms are governed by Florida law.

These terms are governed by the laws of the State of Florida. Any disputes shall be resolved in Broward County, Florida. Disputes under $10,000 are subject to binding arbitration.

14. Changes to Terms

Summary: We can update these terms with 30 days notice.

Baykscloud may update these terms by providing 30 days written notice to active clients. Continued use of our services after such notice constitutes your acceptance of the updated terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: info@baykscloudconsultants.io
• Phone: 954-280-7711
• Website: baykscloudconsultants.io